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This Privacy Policy tells you exactly what personal data okfun app collects when you use your account, how we use it, and what choices you have over it. Access and data handling depend on local law and are available only in eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set. We also record activity data generated as you use the platform: login timestamps, device type, pages visited and transaction references tied to payment methods such as Coins. ph, GCash, Maya and Bank Transfer. This information lets us operate your account, process deposits and withdrawals, and respond to your support requests. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment partners — including Coins. ph for mobile wallet moves and PESONet for bank-network transfers — is shared only to complete the transaction you initiate. We retain records for as long as your account remains active and for the period required by applicable law after closure. You may ask us to review what we hold at any time by contacting support. This policy applies only where local law permits us to serve you; eligibility depends on your region.
Our Privacy Policy applies to your registered account and the interactions we control directly — login events, wallet activity and support conversations. It does not extend to third-party services you connect to independently. Understanding the scope helps you know who to contact for each concern.
Covers all data created when you log in, update your profile or interact with account settings. This includes device identifiers tied to your session and any email or contact verification steps shown in your account.
Covers deposit and withdrawal records processed through Coins. ph, GCash, Maya, PESONet and Bank Transfer. Transaction references are stored against your account and visible in your transaction history after login.
Covers browsing behaviour on pages we operate — which sections you visit and how long you spend on them. This data helps us keep the account flow working correctly. It does not include external links you choose to follow.
Does not cover how external wallet providers, banks or independent websites handle your data once you leave our platform. Those services each have their own privacy terms that we have no authority over.
You have concrete actions available to you at any time. You can ask us to show you the personal data we hold on your account — submit a request through our support channel and we will respond with a summary of what we store. If any detail is incorrect, such as a contact number or email address, you can update it directly in your account settings or ask support to correct it on your behalf. Where you believe data has been handled incorrectly, you can raise that concern with us directly; we will acknowledge it and follow up within the timeframe shown in the support response. Requests to close your account and understand what happens to your data after closure are also handled through the same support route. We do not require you to give a reason for any of these requests, though providing context helps us resolve them faster.
Submit a data-access request through our support channel. We will provide a summary of the personal data held on your account, including contact details and transaction references.
Update your name, contact number or email address directly in account settings. If a field is locked, contact support and we will apply the correction after verifying your identity.
If you believe your data has been handled outside this policy, contact us with the specific concern. We acknowledge all data-related queries and follow up through the same support thread.
Ask us to close your account and explain what we retain afterwards. The steps and retention period are outlined in our response to your closure request, submitted via support.
For any question about how we handle your data, three contact paths are available. Choose the one that fits your situation — routine account queries, a formal data request or an urgent concern each have a dedicated route.
Open live chat from any page after login to ask about your account data, request a correction or flag a concern. The chat thread is saved so you have a record of what was said.
Send a written data request or formal query to our support email. Email is the recommended path for data-access requests because it creates a written record on both sides.
The Help Centre in your account dashboard covers common privacy questions: how to update contact details, what data is stored per transaction, and how to close your account.
We apply technical measures to keep your account data secure: connections to our platform use encryption in transit, and stored records are protected against unauthorised access. Cookies and similar technologies are used to keep your session active and to remember your login state across visits — you can manage cookie preferences through your browser settings. Data retention follows a schedule tied to your account status: active accounts are maintained while in use; closed accounts are held for the legally required period before deletion. If you want to know what is retained after closure, ask support before you close. We review our data practices periodically, and this policy page is updated when practices change — the date at the bottom of this page reflects the most recent revision.
All data sent between your device and our platform travels over an encrypted connection. This applies to login, account updates and payment references including Coins. ph and GCash transactions.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can adjust or clear cookies at any time through your browser settings without losing your account.
We keep your data for as long as your account is active and for the period required by applicable law after closure. After that period, personal data is removed from our active systems.
When we change how we handle data, we update this page and note the revision date at the bottom. If a change materially affects your rights, we will notify you through your registered contact.
These are the questions we hear most often about how we collect, store and use personal data. If your question is not here, contact support through live chat or email.
We collect the name, contact number, email address and login credentials you provide during registration. We also record device information and login timestamps to keep your account secure. No additional data is collected without your action.
Yes, but only to process transactions you initiate. When you deposit or withdraw through GCash, Coins. ph, Maya or Bank Transfer, the relevant payment provider receives only the reference data needed to complete that specific transfer.
We retain your data for the period required by applicable law after account closure. Once that period ends, personal data is removed from our active systems. You can ask support for specifics before you close your account.
Send a data-access request to our support email or raise it through live chat. We will acknowledge your request and provide a summary of what we store on your account, including contact details and transaction references.
Most contact details can be updated directly in your account settings after login. If a field is locked or you cannot change it yourself, contact support with the correct information and we will apply the update after verifying your identity.
We use cookies to maintain your login session and remember account preferences. You can manage or clear cookies through your browser settings at any time. Turning off session cookies may require you to log in again on each visit.